Atlassian is well known in the industry thanks to its agile / DevOps, IT service management (ITSM), and work management products (Jira, Confluence, Bitbucket, Trello, etc.). The company was founded in 2002 in Sydney, Australia, and went public in 2015. It ended the fiscal year 2023 with $3.5 billion in revenues, more than 260,000 customers, and more than 8,000 employees (https://www.atlassian.com/).
The company started creating products for software developers, later extended offerings to the entire IT area, and has successfully targeted non-technical teams within organizations. As is typical with other partner ecosystems we have analyzed, Atlassian has relied on service partners to assist with platform adoption, consulting, implementation, and maintenance within their customer base.
Atlassian lists 50 service partners on its website, and after cleaning the data, we have 49 partners with relevant data.
Half of the partners are headquartered in Europe, and effectively, all of the headcount of these 49 partners is in Asia (including India).
The largest services partner accounts for 97% of the headcount of all partners (567,000 out of 584,000 employees). If we strip out this large partner, the remaining 48 employ approximately 19,000 professionals. There are 1,278 certified professionals listed within these partners (approximately 7% of their headcount is Atlassian-certified). Almost half have fewer than 100 employees, and almost all have fewer than 1,000 employees (excluding the whale and another 10,000-person services company).
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